Legal Documentation — TechNetworkPoint

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# SECURITY.txt — Privacy Policy

# TechNetworkPoint — Plaza de San Francisco 1, 41002 Seville, Spain

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## SECTION 1: Data Controller

The data controller responsible for processing personal data is:

Company: TechNetworkPoint

Address: Plaza de San Francisco 1, 41002 Seville, Spain

Email: [email protected]

Phone: +34 976 31 58 42

## SECTION 2: Data We Collect

We collect the following categories of personal data:

- Contact information (name, email address, phone number)

- Project requirements and technical specifications you provide

- IP address, browser type, and device information for security

- Cookie data for essential site functionality (see Cookie Policy)

## SECTION 3: Legal Basis for Processing

We process your data under the following legal bases:

- Consent: When you submit a contact form or inquiry

- Contract: When a service agreement is in place

- Legitimate Interest: For security monitoring and service improvement

- Legal Obligation: When required by applicable law

## SECTION 4: Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for 24 months. Contract-related data is retained for the duration of the contract plus 6 years as required by Spanish commercial law.

## SECTION 5: Data Rights (GDPR)

Under the General Data Protection Regulation (EU) 2016/679, you have the right to:

- Access your personal data (Art. 15)

- Rectify inaccurate data (Art. 16)

- Request erasure of your data (Art. 17)

- Restrict processing (Art. 18)

- Data portability (Art. 20)

- Object to processing (Art. 21)

- Withdraw consent at any time (Art. 7(3))

## SECTION 6: Data Transfers

TechNetworkPoint does not transfer personal data outside the European Economic Area (EEA) unless appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

## SECTION 7: Contact for Privacy Inquiries

To exercise any of your rights or for privacy-related inquiries, contact us at [email protected] or write to our address at Plaza de San Francisco 1, 41002 Seville, Spain. You may also lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

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# terms.service — Terms of Service

# TechNetworkPoint — Plaza de San Francisco 1, 41002 Seville, Spain

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## ARTICLE 1: Acceptance of Terms

By accessing or using the services provided by TechNetworkPoint, located at Plaza de San Francisco 1, 41002 Seville, Spain, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.

## ARTICLE 2: Scope of Services

TechNetworkPoint provides enterprise technology services including but not limited to:

- Enterprise network architecture and deployment

- Automated DevOps pipeline implementation

- Strategic IT consulting and digital transformation

- Cloud infrastructure deployment and management

- Cybersecurity auditing and hardening

## ARTICLE 3: Service Agreements & Payment

All services are provided under a separate written agreement. Pricing is project-specific and communicated prior to engagement commencement. Invoices are due within 14 days of issuance unless otherwise agreed. Late payments incur a statutory interest rate as defined under Spanish commercial law (Ley 3/2004).

## ARTICLE 4: Intellectual Property

Upon full payment, all custom-developed deliverables, configurations, and documentation become the exclusive property of the client. TechNetworkPoint retains ownership of pre-existing frameworks, tools, and methodologies used in service delivery. Third-party software remains subject to its respective licensing terms.

## ARTICLE 5: Confidentiality

Both parties agree to maintain strict confidentiality of all proprietary information, trade secrets, technical data, and business strategies shared during the course of the engagement. This obligation survives the termination of the service agreement for a period of 3 years.

## ARTICLE 6: Limitation of Liability

TechNetworkPoint's total liability shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.

## ARTICLE 7: Termination

Either party may terminate a service agreement with 30 days' written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date. Confidentiality and intellectual property obligations survive termination.

## ARTICLE 8: Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Spain and the European Union. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Seville, Spain.

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# cookies.policy — Cookie Policy

# TechNetworkPoint — Plaza de San Francisco 1, 41002 Seville, Spain

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## ARTICLE 1: What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to website owners. This Cookie Policy explains how TechNetworkPoint uses cookies on our website.

## ARTICLE 2: Essential Cookies

TechNetworkPoint uses the following strictly necessary cookies:

- tnp_cookie_consent: Stores your cookie consent preference (localStorage)

- session_id: Maintains your session state during active browsing

- csrf_token: Protects against cross-site request forgery attacks

## ARTICLE 3: Analytics & Performance Cookies

We do not use third-party analytics cookies or performance tracking cookies without your explicit consent. When analytics are enabled, we use privacy-respecting, server-side analytics that do not transmit personal data to third parties.

## ARTICLE 4: Managing Cookies

You can control cookies through the following methods:

- Browser settings: Most browsers allow you to block or delete cookies

- Our consent banner: Manage preferences through the on-site cookie notice

- localStorage: Clear locally stored consent via browser developer tools

## ARTICLE 5: Cookie Retention

Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device for up to 12 months or until you delete them manually. The cookie consent preference stored in localStorage persists until cleared by the user.

## ARTICLE 6: Legal Basis

Essential cookies are deployed under legitimate interest (Art. 6(1)(f) GDPR) to ensure website security and functionality. Non-essential cookies are only deployed with explicit user consent (Art. 6(1)(a) GDPR) obtained through our cookie consent banner.

## ARTICLE 7: Contact

For questions about our cookie practices, contact TechNetworkPoint at [email protected] or visit us at Plaza de San Francisco 1, 41002 Seville, Spain.

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# refund.config — Refund & Reimbursement Policy

# TechNetworkPoint — Plaza de San Francisco 1, 41002 Seville, Spain

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## CONFIG 1: Scope

This Refund and Reimbursement Policy applies to all services provided by TechNetworkPoint, located at Plaza de San Francisco 1, 41002 Seville, Spain. It governs the conditions under which refunds may be requested and processed.

## CONFIG 2: Pre-Service Cancellation

If you cancel a project before work has commenced, a full refund of any advance payment will be issued within 14 business days. Cancellation must be submitted in writing to [email protected].

## CONFIG 3: Mid-Project Cancellation

If you cancel during an active project, you are responsible for payment of all work completed up to the date of cancellation. Any prepayment exceeding the value of completed work will be refunded within 14 business days. Work deliverables completed to date will be transferred to you upon settlement.

## CONFIG 4: Service Quality Guarantee

TechNetworkPoint stands behind the quality of its work. If a delivered service materially fails to meet the specifications agreed upon in the service agreement, you may request a remediation at no additional cost. If remediation is not feasible, a partial or full refund may be issued at TechNetworkPoint's discretion.

## CONFIG 5: Refund Processing

All refunds are processed as follows:

- Refund requests are reviewed within 5 business days

- Approved refunds are issued within 14 business days

- Refunds are returned via the original payment method

- Transaction fees incurred during original payment are non-refundable

## CONFIG 6: Non-Refundable Items

The following are not eligible for refund:

- Third-party software licenses or subscriptions purchased on your behalf

- Cloud infrastructure costs already incurred

- Domain registration or transfer fees

- Consulting hours already delivered

## CONFIG 7: Dispute Resolution

In the event of a refund dispute, both parties agree to attempt resolution through good-faith negotiation. If no resolution is reached within 30 days, the dispute shall be submitted to mediation administered by the Chamber of Commerce of Seville before pursuing any legal proceedings.

## CONFIG 8: Contact

To request a refund or for questions about this policy, contact TechNetworkPoint at [email protected] or write to Plaza de San Francisco 1, 41002 Seville, Spain. Call us at +34 976 31 58 42.